The purpose of this article is to walk through a typical sign-in experience.

What will your sign-in experience be?

Your sign-in experience differs depending on what you choose to use as your second factor: a phone call, an authentication app, or texts.

Sign in Options:

1. Sign in with a phone call

2. Sign in with a text message

3. Sign in with the Microsoft Authenticator app ( NDX Recommends this method) ( this can be found in your phones App store)

• Please note: for your phone app and server you will be asked to do this the first time, and only there after if you change your password.

• Should you sign in with a web browser to view your mail you will be prompted each time to authenticate.

Step 1:

• On a laptop or desktop computer, go to: https://www.office.com/

• Sign in with your email address and password

Step 2:

• Select the authentication method, most users select Text message or Authentication App

Sign In Detailed steps:

1. Sign in with a phone call:

The following information describes the two-step verification experience with a call to your mobile or office phone.

1. Sign in to an application or service such as Microsoft 365 using your username and password.

2. Microsoft calls you.

3. Answer the phone and press the # key.

2. Sign in with a text message:

The following information describes the two-step verification experience with a text message to your mobile phone:

1. Sign in to an application or service such as Microsoft 365 using your username and password.

2. Microsoft sends you a text message that contains a verification code.

3. Enter the code in the box provided on the sign-in page.

3. Sign in with the Microsoft Authenticator app: (must first be installed on your phone before proceeding.)

• Android Google Play Store

• iPhone Apple Store

The following information describes the experience of using the Microsoft Authenticator app for two-step verifications. There are two different ways to use the app. You can receive push notifications on your device, or you can open the app to get a verification code.

To sign in with a notification from the Microsoft Authenticator app

1. Sign in to an application or service such as Microsoft 365 using your username and password.

2. Microsoft sends a notification to the Microsoft Authenticator app on your device.

3. Open the notification on your phone and select the Verify key. If your company requires a PIN, enter it here. You should now be signed in.

1. To sign in using a verification code with the Microsoft Authenticator app

   If you use the Microsoft Authenticator app to get verification codes, then when you open the app you see a number under your account name. This number changes every 30 seconds so that you don't use the same number twice. When you're asked for a verification code, open the app and use whatever number is currently displayed.

1. Sign in to an application or service such as Microsoft 365 using your username and password.

2. Microsoft prompts you for a verification code.

3. Open the Microsoft Authenticator app on your phone and enter the code in the box where you are signing in.

Set up multi-factor authentication with a mobile device in Microsoft 365 Business VIDEO